Data Deletion

You can request deletion of your data from Witsko at any time. What gets deleted and how depends on whether you are a Merchant (a business using Witsko to run its messaging channels) or an End Customer (someone who has messaged a business that uses Witsko). See our Privacy Policy for what information is collected in the first place.

• Disconnecting a channel (WhatsApp, Instagram) from your dashboard’s Connected Apps settings immediately revokes and deletes the stored access token for that connection, and unsubscribes Witsko from receiving further messages for that account.
• Full account deletion — email us at katuula@witsko.online from the email address on your account requesting deletion. We will delete your merchant account, catalog, connected-channel credentials, and conversation/order history within 30 days, except where we are required to retain records for legal, tax, or fraud-prevention purposes — in which case we will tell you what is retained and why.

If you have messaged a business that uses Witsko and want your conversation or order data deleted, you can either:

• Contact that business directly, since they own the customer relationship; or
• Email us at katuula@witsko.online with the phone number or account handle you messaged from and the business you contacted, and we will delete the associated conversation and order records from our systems within 30 days, except where a business needs to retain an order record for its own legal or accounting obligations.

Aggregated or anonymized data that no longer identifies you, and records we are legally required to retain (e.g. financial transaction records for tax purposes), are kept for the applicable retention period even after a deletion request, but are no longer linked to you for any other purpose.

Questions about a deletion request can be sent to katuula@witsko.online.